Shipping & Returns Policy

Terms applicable to pre-owned luxury goods. Please read carefully before any purchase.

Last updated: December 31, 2025

Shipping Policy

Article 1 – Delivery Times

Stated delivery times are estimates and do not constitute a contractual commitment. They run from payment confirmation.

Metropolitan France

• Express 24-48h: €100
• Standard 10-14 business days: Free from €1,000

Europe & International

• European Union: €65 (3-7 days)
• Switzerland, UK, Monaco: €75
• Other destinations: On request

Monogram Paris declines any responsibility for delays attributable to the carrier or external circumstances (customs, weather, strikes...).

Article 2 – Carriers and Insurance

Secure carriers: Chronopost, UPS, FedEx
Insurance at 100% of declared value, no deductible
Mandatory signature upon receipt
Discreet shipping: no mention of content or value
Real-time tracking by SMS and email

Article 3 – Transfer of Risk

In accordance with Article L216-4 of the Consumer Code, the risks of loss or damage to products are transferred to the Buyer when they (or a third party designated by them) take physical possession of the goods.

The Buyer must check the condition of the package upon receipt and issue precise, dated reservations in case of any anomaly.

Article 4 – Package marked "delivered" but not received

If carrier tracking shows successful delivery but the Buyer claims not to have received the package, the following procedure applies mandatorily:

1.Written complaint to contact@monogramparis.com within 24 hours of delivery notification
2.Provision of a sworn statement of non-receipt (template provided on request)
3.Filing a report or complaint with authorities in case of suspected theft
4.Cooperation with the carrier's investigation

⚠️ In the absence of these elements or failure to meet deadlines, no refund can be granted if proof of delivery is established by the carrier (signature, geolocation, photo).

Returns & Refunds Policy

🔒 ALL PRODUCTS ARE PRE-OWNED / SECOND-HAND ITEMS

This policy is designed for the specificities of the pre-owned luxury market. Conditions are strict to protect all parties and prevent abuse.

Article 5 – Right of Withdrawal (ESSENTIAL CLAUSE)

5.1 Legal Period

In accordance with Article L221-18 of the Consumer Code, the consumer Buyer has 14 calendar days from receipt of the product to exercise their right of withdrawal.

5.2 Legal Exclusions

The right of withdrawal DOES NOT APPLY for:

Sales between individuals (non-professional seller)
Personalised or custom-made goods
Goods unsealed after delivery that cannot be returned for hygiene reasons

5.3 SECURITY TAG – MANDATORY CONDITION

Each product is delivered with a sealed Monogram Paris security tag, visibly attached to the product.

⚠️ THE REMOVAL, DETERIORATION OR DAMAGE OF THE SECURITY TAG RESULTS IN THE DEFINITIVE AND IRREVERSIBLE FORFEITURE OF THE RIGHT OF WITHDRAWAL AND ANY RIGHT TO RETURN.

5.4 Cumulative Return Conditions

Written notification to contact@monogramparis.com within 14 days
Product unworn, unused, in original condition
Monogram Paris security tag intact
Original packaging (box, dustbag, case)
All accessories and documents included

Article 6 – Returns NOT accepted

No return will be accepted in the following cases:

Simple change of mind
Poor assessment of condition (described and photographed)
Normal wear differences (patina, micro-scratches, leather softening)
Color variations due to screens
Residual odours (perfume, storage)
Security tag removed, damaged or missing
Product worn or showing signs of use
Original packaging missing or damaged
Withdrawal period exceeded

Article 7 – Accepted returns (limited cases)

A return can only be accepted, after prior written approval from Monogram Paris, in the following cases:

Obvious product error : product different from the one ordered
Significant unmentioned defect : and not visible in product listing photos
Proven authenticity challenge : after contradictory assessment

Article 8 – Complaint Procedure

Prompt Notification

Email to contact@monogramparis.com within 48 hours of receipt (order number, precise reason, photos)

Prior Approval

Monogram Paris reviews the request and confirms or refuses the return in writing within 48-72h

Secure Shipping

If approved, return via carrier with tracking and insurance (label provided or costs charged depending on case)

Verification

Product inspection upon receipt (condition, tag, accessories). Final decision within 5 business days.

Article 9 – Refund Terms

9.1 Principle

No refund will be made without prior written approval from Monogram Paris and receipt of the compliant product.

9.2 Refund Scope

The refund is limited to the product price.

EXCLUDED:

Initial shipping costs (except Monogram Paris error)
Service and authentication fees
Installment payment commissions
Any indirect damage

9.3 Credit or Exchange

Monogram Paris reserves the right to preferentially offer a credit (valid 12 months) or exchange rather than a refund, except when exercising the legal right of withdrawal.

9.4 Timeline

The refund is made within 14 days of receipt and validation of the returned product, to the payment method used for the order.

Our Commitment: Guaranteed Authenticity

Each product is authenticated by our experts before sale. In case of authenticity challenge, you can request a contradictory expertise within 30 days.

If non-authenticity is established by independent expertise (certified expert or original brand), we will fully refund you.

Any question?

Our team is available to assist you.