Monogram Paris - Authenticated exceptional luxury

Terms and conditions of sale

Pre-owned luxury marketplace

Last updated: 31 December 2025

Preamble — publisher identification

These terms and conditions of sale (the “Terms”) govern all contractual relations between MONOGRAM, a French SAS with share capital of €26,050, registered with the Paris Trade Register under number 102 219 631, whose registered office is at 64 rue de Monceau, 75008 Paris (“Monogram Paris” or “the Platform”), and any individual or legal entity carrying out a transaction on www.monogramparis.com (“the User”).

Contact: contact@monogramparis.com

Any use of the site and any order implies unreserved acceptance of these Terms.

Article 1 — Nature of the Platform and role of Monogram Paris

1.1 Capacity as intermediary

Monogram Paris operates a marketplace specialising in the sale of pre-owned luxury goods (leather goods, accessories, ready-to-wear, watches, fine jewellery). Unless expressly stated otherwise on the product page, Monogram Paris acts as a technical and commercial intermediary between Sellers (professional or private) and Buyers.

Monogram Paris does not own the products offered for sale, except where the product page expressly states “Sold by Monogram Paris”.

1.2 Role of the Platform

Monogram Paris provides the following services:

  • Connecting Sellers and Buyers
  • Authentication of products by its experts
  • Professional photography and writing of product pages
  • Collection and securing of payments
  • Organisation of logistics (shipping, returns)
  • Customer service and mediation

1.3 Allocation of responsibilities

The Seller is responsible for:

  • The accuracy of the information provided about the product
  • The conformity of the product with its description
  • The statutory warranty against hidden defects where applicable
  • Compliance with the law and the authenticity of the product

The Buyer is responsible for:

  • Reading the product page and photographs carefully before purchase
  • Checking that the product matches their expectations
  • Compliance with the return and use conditions

Monogram Paris is responsible for:

  • Product authentication (best-efforts obligation)
  • The proper performance of the Platform's services
  • The security of transactions

Article 2 — Pre-owned products: nature and condition

2.1 Pre-owned nature

All products offered on Monogram Paris are second-hand / pre-owned items, unless expressly stated otherwise (“New with tags”). They may therefore show normal signs of wear related to previous use.

2.2 Description and photographs

Each item is described in detail and photographed in high definition from several angles. The description and photographs constitute the contractual reference for the condition of the product. The Buyer acknowledges having reviewed all of these elements before confirming their order.

2.3 Visible defects and normal signs of wear

The following do NOT constitute a defect giving rise to a claim:

  • Normal signs of wear visible in the photographs or mentioned in the description
  • Micro-scratches, light patina and natural creasing of the leather
  • The natural softening of materials (leather, fabric)
  • Slight colour variations compared with the photographs (due to screens)
  • Residual odours (fragrance, storage)
  • Light oxidation of metal parts

2.4 Condition grading

The condition of each item is graded as follows:

  • New: Never worn, with original tags
  • Excellent: Very light traces of use, almost imperceptible
  • Very good: Light, normal signs of wear
  • Good: Visible wear that does not affect use
  • Fair: Marked wear, clearly described and photographed

The Buyer acknowledges that condition grading is a matter of Monogram Paris's professional judgement and cannot be disputed on the basis of a subjective difference of interpretation.

Article 3 — Prices and payment

3.1 Prices

Prices are shown in euros, all taxes included. The applicable price is the one displayed when the order is finally confirmed. Shipping costs are stated before confirmation.

The price includes a commission charged by Monogram Paris for its intermediation, authentication and logistics services.

3.2 Payment methods

  • Credit or debit card (Visa, Mastercard, American Express) — secure 3D Secure payment
  • PayPal
  • Bank transfer (amounts above €5,000, subject to prior approval)
  • Payment in 3 or 4 instalments (via Alma, subject to eligibility)

3.3 Security

The contract of sale is formed on receipt of payment in full. Payments are secured by SSL/TLS. Monogram Paris uses PCI-DSS certified providers.

Article 4 — Right of withdrawal (KEY ARTICLE)

4.1 Principle

In accordance with articles L221-18 et seq. of the French Consumer Code, a consumer Buyer has fourteen (14) calendar days from receipt of the product to exercise their right of withdrawal, without having to give reasons.

4.2 Statutory exclusions from the right of withdrawal

In accordance with article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for:

  • Goods made to the consumer's specifications or clearly personalised
  • Goods unsealed by the consumer after delivery which cannot be returned for reasons of hygiene or health protection
  • Goods which, after delivery, are inseparably mixed with other items

4.3 Sales between private individuals

Where the Seller is a private individual (non-professional), the right of withdrawal provided by the Consumer Code does not apply, in accordance with article L221-1 of that Code. These Terms nevertheless provide a framed contractual right of return (see Article 5).

4.4 Strict conditions of exercise

To be validly exercised, the right of withdrawal is subject to all of the following conditions:

  • Written notice to contact@monogramparis.com within the 14-day period
  • Product unworn and unused, in its original condition
  • Monogram Paris security tags intact and still attached to the product
  • Return in the original packaging (case, pouch, box)
  • All accessories and documents included (certificate of authenticity, booklet, etc.)

4.5 Security tag — key clause

⚠️ IMPORTANT: every product is delivered with a sealed security tag applied by Monogram Paris.

Removing, altering or damaging this security tag results in the definitive and irreversible loss of the right of withdrawal.

This clause is justified by the nature of the products (high-value luxury items) and the need to prevent return fraud (product substitution).

4.6 Return costs

Where the right of withdrawal is exercised, return costs are borne by the Buyer, except in the event of manifest non-conformity or an error attributable to Monogram Paris.

Article 5 — Returns, claims and limitations

5.1 Returns that are NOT accepted

No returns will be accepted in the following cases:

  • A simple change of mind by the Buyer
  • Misjudgement of the condition of a product that was described and photographed
  • Normal differences in wear inherent to pre-owned products
  • Differences in colour perception (screen variation)
  • Security tag removed, damaged or missing
  • Product worn, used or showing traces of use after delivery
  • Product returned without its original packaging or incomplete

5.2 Accepted returns — exhaustive cases

A return may only be accepted in the following cases, subject to prior written approval from Monogram Paris:

  • Manifest product error (product different from the one ordered)
  • Major undisclosed defect and not visible in the photographs on the product page
  • Authenticity dispute (see Article 7)

5.3 Claims procedure

Any claim must be made in writing to contact@monogramparis.com within 48 hours of receipt of the product, together with:

  • Order number
  • A precise description of the grounds for the claim
  • Supporting photographs (alleged defect, visible security tag)

No claim will be admissible after this period or without supporting evidence.

Article 6 — Delivery

6.1 Timeframes

The delivery times indicated (generally 2 to 5 business days for France) are indicative and not guaranteed. They run from confirmation of payment.

6.2 Carrier

Shipments are handled by secure carriers (Chronopost, UPS, FedEx) with insurance up to the declared value. A signature is required on receipt.

6.3 Transfer of risk

In accordance with article L216-4 of the French Consumer Code, the risk of loss or damage passes to the Buyer when the Buyer (or a designated third party) takes physical possession of the goods.

6.4 Checks on receipt

The Buyer must check the condition of the parcel and the product on receipt. In the event of an anomaly (damaged parcel, missing product), the Buyer must record precise reservations on the delivery note and notify Monogram Paris within 48 hours.

6.5 Parcel marked “delivered” — procedure

If carrier tracking shows a completed delivery but the Buyer states they did not receive the parcel:

  • A claim is mandatory within 24 hours by email
  • Provision of a sworn statement of non-receipt
  • Filing a police report or complaint where theft is suspected
  • Cooperation with the carrier's investigation

Without these elements, no refund can be granted where the carrier establishes proof of delivery.

Article 7 — Authentication

7.1 Authentication process

Every product offered on Monogram Paris is examined by our authentication experts. The process includes:

  • Visual examination by a trained expert (leather, stitching, hardware, stamps)
  • Where necessary, technological analysis (Entrupy or equivalent)
  • Verification of serial numbers and authenticity markings
  • Issue of a Monogram Paris certificate of authenticity

7.2 Best-efforts obligation

Authentication is a best-efforts obligation and not an obligation of result. Monogram Paris undertakes to apply the necessary care and expertise but cannot absolutely guarantee the authenticity of every product, as counterfeiting techniques evolve constantly.

7.3 Authenticity disputes

Any dispute as to the authenticity of a product must be made in writing within 30 days of receipt, together with an independent counter-appraisal carried out by an accredited independent expert or by the original maison.

Without a conclusive counter-appraisal, the dispute cannot be upheld. If a product is established not to be authentic, Monogram Paris will refund it in full.

7.4 Limitation

The Monogram Paris certificate of authenticity binds Monogram Paris alone and does not constitute a warranty from the product's original maison.

Article 8 — Refunds

8.1 Principle

No refund will be made without prior written approval from Monogram Paris and receipt of the returned product on the conditions set out in these Terms.

8.2 Scope of the refund

A refund, where granted, is limited to à :

  • The price of the product

Excluded from the refund :

  • The initial shipping costs (except in the event of non-conformity or an error by Monogram Paris)
  • Service and authentication fees
  • Instalment payment fees (Alma)
  • Any indirect loss

8.3 Credit note or exchange

Monogram Paris reserves the right to offer, as a first option, a credit note valid for 12 months or an exchange rather than a refund, except where the statutory right of withdrawal is exercised.

8.4 Refund timeframe

Where a refund is granted, it is issued within 14 days of receipt of the returned product and after its condition has been checked, to the payment method used for the order.

Article 9 — Statutory warranties

Irrespective of any commercial warranty, the Buyer benefits from the following statutory warranties:

  • Statutory warranty of conformity (articles L217-4 et seq. of the French Consumer Code): 2 years from delivery. For pre-owned goods this warranty is reduced to 12 months in accordance with article L217-7.
  • Warranty against hidden defects (articles 1641 et seq. of the French Civil Code): 2 years from discovery of the defect.

These warranties do not cover normal wear of pre-owned products or defects disclosed and photographed on the product page.

Article 10 — Liability

Monogram Paris may only be held liable in the event of proven fault in the performance of its contractual obligations. Such liability is limited to the amount of the order concerned.

Monogram Paris cannot be held liable for indirect damage, loss of profit, non-material loss or any other consequential loss.

In the event of force majeure within the meaning of article 1218 of the French Civil Code, Monogram Paris may suspend or cancel its obligations without compensation.

Article 11 — Personal data

The data collected is necessary to process orders and is handled in accordance with the GDPR. Users have rights of access, rectification, erasure and portability in respect of their data.

For more information, see our Privacy policy .

Article 12 — Intellectual property

All content on the site (text, images, logos, graphics) is the exclusive property of Monogram Paris or its partners and is protected by intellectual property law. Any unauthorised reproduction, representation or exploitation is prohibited.

Article 13 — Mediation and dispute resolution

In the event of a dispute, the Buyer undertakes to contact Monogram Paris first to seek an amicable resolution (contact@monogramparis.com).

Failing an amicable solution, a consumer Buyer may use the consumer mediation service free of charge. The competent mediator is: CM2C — 14 rue Saint Jean, 75017 Paris — www.cm2c.net

The Buyer may also use the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

Article 14 — Governing law and jurisdiction

These Terms are governed by French law.

In the event of a dispute, and after an unsuccessful attempt at amicable resolution and mediation, the courts of Paris shall have sole jurisdiction, unless mandatory legal provisions provide otherwise.

Article 15 — Amendment of the Terms

Monogram Paris reserves the right to amend these Terms at any time. The applicable Terms are those in force when the Buyer confirms their order.

For any questions regarding these General Terms and Conditions of Sale, please contact us at contact@monogramparis.com